FAQ's

At Sew Perfect Design Co., we want you to be more than satisfied with the personalized jackets and sweatshirts we deliver. Finds answers before you shop with our helpful list of frequently asked questions!

Need additional assistance? Please reach out to us and we’ll be happy to help!

Custom Orders

Can I get a proof?

Yes! In each one of our listings, you are able to preview your design.

Can you make me a design based on something I saw?

At Sew Perfect Design Co., we pride ourselves on our original embroidered designs. If you’re looking for something specific, we’ll do our best to make your vision a reality.

Do you create custom logos?

Yes, of course! Please visit our Custom Order page and we’d be happy to get something started for you.

How long does it take to get a custom order?

We make every effort to fulfill orders as quickly as possible. Please allow 3-5 business days for your order to be created and decorated in-house by our team.

I've changed my mind about my size and colors. What do I do?

Let us know ASAP by emailing customerservice@sewperfectdesignco.com or filling out our contact form. Please note that after 24 hours, we may not be able to change anything.

Can I rush my order?

There are times where we are able to rush orders. Please send your request via email to customerservice@sewperfectdesignco.com or through our Contact Us page. From there, we’ll let you know what we can do to accommodate you.

Group Orders

I have a group that wants to place an order. Do you offer discounts?

Absolutely! We love group orders. For orders over 10 pieces, you will qualify for a 10% discount with free shipping. Please email us at sales@sewperfectdesignco.com and we'll provide a group order form and pricing.

Shipping

Do you offer free shipping?

Yes! We are proud to offer free shipping on all orders.

Do you ship internationally?

Unfortunately, we are unable to process orders for customers outside of the US.

When will my order ship?

Your order will ship within 3-5 business days.

How long will it take to arrive?

We ship economically using USPS or UPS. Standard shipping times apply.

Where is my order?

Once we ship your order, you will receive an email confirmation with tracking information. From there, you can track the location of your purchase.

Returns & Exchanges

What is your return policy?

As items at Sew Perfect Design Co. are usually customized products that are free of material defect at the time of shipping, we do not offer returns or exchanges on any item(s).

Please inspect your items upon delivery. If for some reason we have missed a problem, let us know within 3 days of receiving your order. After 3 days, no replacements will be given.

For additional information, please review our return policy.

I received my item and it is damaged. What can I do?

Please inspect your order upon reception and contact us immediately if the item is defective, damaged, or incorrect so that we can evaluate the issue and make it right. We will gladly replace your item with the exact same size and color—no exceptions.

Please note that after 3 days, no replacements will be given.

I received my item and my name/certification is spelled wrong.

As humans, we make mistakes from time to time. Let us know by sending an email to customerservice@sewperfectdesignco.com or by using the Contact Us page.

If the error is ours, we’ll gladly correct it. If it is wrong on your order form or receipt, no exchange will be provided. Please always double-check your receipt, as it has all of the customization details of your order.