Return and Refund Policy

Returns and Exchanges

As items at Sew Perfect Design Co. are customized products and free of material defects at the time of shipping, we do not offer returns or exchanges. Please inspect your order upon reception and contact us immediately if the item is defective, damaged, or incorrect so we can evaluate the situation and make it right. If for some reason we have missed something, please let us know within 3 days of receipt. After 3 days, no replacements will be given.

Please note that monogram fonts and vinyl colors can vary. We are not able to process returns or redo items that are ordered incorrectly (e.g. a misspelled name). Please carefully review your custom jacket or pullover specifications before placing your order. If the name or certification was spelled correctly on your receipt and the error was on our end, we will happily replace your item with the same size and color—no exceptions. Exchanges due to sizing and customer error will not be processed.

To start a return, email us at CustomerService@sewperfectdesignsco.com. If your return is accepted, we’ll send you a shipping label. Items sent back to us without first requesting a return will not be accepted.

To be eligible for a return or replacement, your item must meet the following criteria:

  • Apparel must be unworn, unwashed, and in the original condition that it was received.
  • All orders must be received within 7 business days from the date of purchase.
  • The item is defective or has a different thread color, name, certification, or logo than what was included in the order details.

Accepted returns will be sent a shipping label with the following address:

Sew Perfect Design Co.
449 Winchester St
Paw Paw, WV 25434

Once we have your order, it will be processed within 2 business days. After that, please allow 3-5 days for us to customize your replacement. You will receive an email when your new item has been shipped. For more information on carrier transit times, visit our Shipping page.

Please contact us at CustomerService@sewperfectdesignsco.com if you have additional questions. We’re happy to help!

Damaged Items

Items that are damaged during transit are covered under the $100 insurance policy we include with free shipping. Please contact the mail carrier responsible and email our team immediately to initiate the replacement process.

Expediting Exchanges

The fastest way to get your replacement is to return the item you have and—once the return is accepted—make a separate purchase for the new item. If you need additional assistance with this process, simply reach out to our helpful team.

Refunds

Similar to our return and exchange policies, special orders, personalized apparel, and sale items are not eligible for refunds. If you are unsatisfied with your product, please contact us within 3 days of receiving your order and we’ll try our best to find a solution.

If you’re eligible for a refund, please follow our return process above to send the item back. We will notify you as soon as we’ve received and inspected your return. From there, we will let you know within 2 business days if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method. Please remember it can take some time for your bank or credit card company to process and post the refund in your account.